Shipping policy

Rosavinna Shipping Policy

1. Who We Are

Rosavinna ("we," "us," or "our") operates www.rosavinna.com. We are committed to a seamless and transparent shipping experience for all customers.

2. Shipping Costs & International Coverage

  • Free Worldwide Shipping: We ship to 150+ countries at no extra cost. Taxes and duties are covered by Rosavinna.
  • Future Expansion: We may expand delivery areas in the future.

3. Order Processing Time

  • Processing: Orders are processed within 1–3 business days (Monday–Friday).
  • Cut-off Time: Orders placed before 5:00 PM GMT-6 (Sheridan, WY time) are processed the same day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

4. Delivery Time

After processing, estimated delivery times are:

Country/Region Estimated Delivery Time
United States 5–14 business days*
Europe 5–14 business days*
Canada & Australia 6–16 business days*
Rest of the World 8–18 business days*

Notes:
* Delivery times begin once the order is dispatched. Delays may occur due to holidays, weather, or external factors.

5. Shipping Process

  • Couriers: We use reliable carriers (e.g., DHL, FedEx) with tracked delivery.
  • Tracking Info: Sent via email once your order ships.

6. Customs Fees

  • Import Charges: While we cover taxes/duties, customers are responsible for any additional customs fees. Check local regulations before ordering.

7. Late, Lost, or Damaged Items

  • Wrong Address: Double-check your address at checkout. We’re not liable for packages sent to incorrect addresses.
  • Damaged Orders: Contact us within 48 hours of delivery with photos and order details.
  • Lost Orders: Report via email immediately for investigation.

8. Items Marked “Delivered” but Not Received

  • Check with neighbors, workplaces, or post rooms. Request a proof of delivery from the carrier.
  • No Refunds/Replacements: We cannot refund/reship tracked-as-delivered items.

9. Returns & Additional Costs

  • Return Shipping: Customers cover return costs unless the item is defective/incorrect. Use tracked shipping.
  • Customs on Returns: We do not reimburse import fees for returned items.
  • Full Policy: See our Return & Refund Policy.

10. Faulty Items

Contact us within 14 days of delivery with:

  • Order number
  • Item details
  • Description & photos of the issue
    We’ll offer a refund (store credit) or replacement.

11. Contact Us

For shipping inquiries, reach us at:

  • Email: rosavinna.com@gmail.com
  • Address: 30 N Gould St Ste R, Sheridan, WY 82801
  • Hours: Monday–Friday: 9:30 AM – 6:30 PM | Saturday: 9:30 AM – 5:00 PM